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Passenger reviews

2022-07-31
Brussels city (all areas)-Brussels Zaventem Airport (BRU)
Service parfait, chauffeur très professionnel.
Punctuality: 5   Driver: 5   Vehicle: 5

2022-07-30
Brussels Zaventem Airport (BRU)-Ixelles
Excellent service, the driver so helpful, I highly recommend, thank you!
Punctuality: 5   Driver: 5   Vehicle: 5

2022-07-29
Bruges-Brussels Zaventem Airport (BRU)
Punctuality: 5   Driver: 5   Vehicle: 4

2022-07-27
Charleroi Airport Brussels South (CRL)-Leuven
The driver came 10 mins late and the indicated meeting point, Jawa caffee, was for the wrong airport which made me nervous but I phoned the emergency number and a representative explained the correct meeting point and notified me that the deiver was on his way. Then everything worked fine.
Punctuality: 4   Driver: 4   Vehicle: 5

2022-07-24
Brussels Zaventem Airport (BRU)-Lasne
The flight was delayed. I sent a mail from Bangkok (the day before) saying that the flight would be be delayed by one hour at least. It was delayed by 1 hour 15 min. But there was a file of 200 meters at the custom. As usual the passport machines were out of work. The driver said he had not been informed by the central of the delay, and he charged 10 eur (which I can undrestand becquse he waited two hours) JP
Punctuality: 5   Driver: 5   Vehicle: 4

2022-07-20
Berchem-Sainte-Agathe-Brussels Zaventem Airport (BRU)
Conducteur sympathique, arrivé 10 min à l'avance (ce qui est appréciable quand on doit prendre un vol). Tout s'est très bien passé. Véhicule spacieux et bien entretenu. Je referai appel à leurs services. Merci.
Punctuality: 5   Driver: 5   Vehicle: 5

2022-07-12
Brussels city (all areas)-Brussels Zaventem Airport (BRU)
Service 5 étoiles
Punctuality: 5   Driver: 5   Vehicle: 5

2022-07-09
Waterloo-Brussels Zaventem Airport (BRU)
Punctuality: 4   Driver: 5   Vehicle: 5

2022-07-08
Bruges-Brussels Zaventem Airport (BRU)
Great service! The bad reviews got me worried but everything turned out well. Drivers were polite and pleasant and arrived earlier than the requested time.
Punctuality: 5   Driver: 5   Vehicle: 5

2022-06-21
Brussels city (all areas)-Brussels Zaventem Airport (BRU)
EXCELLENT!!!
Punctuality: 5   Driver: 5   Vehicle: 5

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Questions


I don't have a booking yet

Q: Will you drop me off at my hotel or the address I enter in the booking form?
A: Yes, all our services are door-to-door. We always transfer you directly to the address you mention in your booking, whether it is a hotel, an office or a private address.

Q: Will other passengers be travelling with us in the vehicle?
A: No, we provide only private transfers, the vehicle is exclusively for your use. A private transfer means: no other passengers in the vehicle; door-to-door service, fix price.

Q: When should I book?
A: Although you may book even just a few hours before your travel, we advice to book as soon as you can, but at least 24 hours in advance.

Q: How many luggages can I have?
A: The luggage capacity of the vehicle is shown in Step 2 of the online booking process. For example a regular car has capacity for up to 4 passengers, 4 regular sized bags and 4 hand luggages. If you have any doubts, if your luggage will fit in the vehicle, please upgrade to a bigger vehicle.

Q: I travel with a baby/child. Do you provide baby/child seats?
A: We have baby seats and child seats available free of charge. In some very rare cases it may happen that due to some unforeseen reasons (e.g. vehicle substitution) we will not be bale to provide a baby seat/child seat for you. If you are not willing to travel without a baby / child seat, we urge you to provide your own.

Q: What does your service cost?
A: Please start to make your booking by selecting the route you need. In Step 2 of the online booking process you will see available vehicles and prices for your transfer.

Q: I cannot find my destination in your online booking system.
A: Please contact us and describe the service you need.

Q: Do you charge any extra for debit or credit card payments?
A: No, we do not charge any extra for debit or credit card payments.

I already have a booking

Q: Where will I meet the driver when I arrive?
A: After you finished the online booking process you will instantly receive a booking confirmation email explaining the meeting point where your driver will wait you. Once you're at the meeting point, please stay there. If you cannot locate or recognize your driver, please call the emergency number in your booking confirmation.

Q: What can I do, if I cannot see my driver?
A: If you cannot locate or recognize your driver, please call the emergency number in your booking confirmation. You may also have the driver's direct mobile number.

Q: What shall I do, if my flight has a delay?
A: Flights are monitored for delays to ensure your driver will be waiting for you at the correct time. Anyway to help your driver's work in case your flight is announced to be late, please immediately inform your driver or the local dispatch center. You can find the emergency number on the booking confirmation, you receive instantly after you finished the online booking process.

Q: Can I get an invoice?
A: Yes. If you pay the transfer fee to the driver, please ask your driver to give you the invoice after your payment. If you pay the transfer fee along with your online booking process, the invoice is the booking confirmation email.

Q: I am a travel agent, I want to pay in advance for my clients. How can I do that?
A: We accept bank transfers (under special conditions) and debit or credit cards from travel agencies and tour operators.

Q: Do you deal with big groups?
A: We can provide minibuses and coaches for groups upon request.

Q: When will the driver pick me up from my hotel?
A: In Step 3 of the online booking process you can select the requested pick up time from your hotel. The driver will pick you up at this time.